Refund & Return Policy
Your Satisfaction is Our Priority!
We are convinced that you will love your brand new MOAI board, nonetheless below you will find our return & refund policy.
After receiving the package, please check that the delivered items are in accordance with your order. You have the right to return the product within 14 days from date of your purchase.
You will then be credited the full order amount of the product(s) you returned, including shipping costs for delivery. Only the costs for returning the item from your location to our warehouse are at your own expense. If you use your right to return the product, the product will have to be returned to us in the original condition and packaging with all supplied accessories. Unfortunately you are unable to return a product that has been in contact with water.
To use your right for return and refund, you can contact us at info@moaithebrand.com or click the button on this page. We will refund within 14 days after your return has been received, provided that the product has been returned in good order.
Goods should always be returned to us with sufficient postage paid. We reserve the right to refuse returned items when the return conditions are not met.
Please check that the delivered items match your order upon receipt.
Yes, you have the right to return the product within 14 days from the date of purchase.
If your return meets the conditions, you will be credited the full order amount of the returned product(s), including the shipping costs for delivery. However, the cost of returning the item to our warehouse is at your own expense.
- The product must be returned in its original condition and packaging, with all supplied accessories.
- Unfortunately, products that have been in contact with water cannot be returned.
To exercise your right for a return and refund, please contact us at info@moaithebrand.com or click the return button on this page.
We will process your refund within 14 days of receiving the returned product, provided it is returned in good condition.
You are responsible for the shipping costs of returning the product to our warehouse. Returned goods must be sent with sufficient postage paid.
Yes, we reserve the right to refuse returns if the return conditions are not met.
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below or contact us:
MOAI
Hengelder 32-34
6902 PA, Zevenaar
The Netherlands
+31 (0)85 30 37 850
Our phone lines are currently unavailable.
Please fill out our form or send us an email.