The MOAI Guarantee
Every MOAI piece is made to be worn and loved for a long time. If something isn’t right due to a production or material issue, we’ll help you sort it quickly, clearly, and as fairly as possible.
Back on the Water as Fast as Possible
How our Warranty Works
Check our FAQ first. You may find an immediate answer to your question or issue there.
If your question is not answered in the FAQ, here’s what to do:
If you purchased the product from via our website, our store in Loosdrecht, or our showroom in Zevenaar:
• You can submit a warranty claim below.
• Our customer service team will process your request as quickly as possible and respond within 3 business days via email.
If you purchased the product from another seller or marketplace:
• You must submit your warranty claim directly to that seller.
• The seller will provide information about the further procedure and handling.
Yes, the warranty is valid worldwide. After we receive your claim, we will contact you by e-mail within 3 business days to confirm that your warranty request is being processed and, if necessary, to resolve it as quickly as possible.
The warranty varies per product and is valid from the date of purchase. Always check the specific warranty conditions in the Terms and Conditions or on our website.
3-year warranty: SUP board, kayak, balance board (plank), sofa, yoga dock, island.
1-year warranty: Beach trolley, all paddles, all bags, dog pads, paddle floater, kayak seat, all fins, water bottle, safety leash, pump, half ball (balance board), yoga mat, yoga block set, pump hose, valve.
3-month warranty: Beach towel, poncho, t-shirts, sweaters.
No warranty: Screw set, postcard set, repair kit.
Check our FAQ first. You may find an immediate answer to your question or issue there.
If your question is not answered in the FAQ, here’s what to do:
If you purchased the product from via our website, our store in Loosdrecht, or our showroom in Zevenaar:
• You can submit a warranty claim below.
• Our customer service team will process your request as quickly as possible and respond within 3 business days via email.
If you purchased the product from another seller:
• You must submit your warranty claim directly to that seller.
• The seller will provide information about the further procedure and handling.
After we receive your claim, we will contact you by e-mail within 3 business days to confirm that your warranty request is being processed and, if necessary, to resolve it as quickly as possible.
If you’re not sure whether your issue falls under our warranty, feel free to reach out. We are happy to take a look and guide you through the next steps. We aim to respond as quickly as possible and make the process simple.