First and foremost, ensure that you are shopping on an official MOAI, dealer or reseller website.

Our genuine URLs are:

• moaiboards.com
• moaithebrand.com

For our official dealers you can check:

https://moaiboards.com/stores/

We do not operate any outlet stores or discounted versions of our website. If you come across a site claiming to sell MOAI products at prices that seem too good to be true, they probably are.

Our official website, dealers, newsletter, social media pages & ads are the only places where we run exclusive deals and share the latest MOAI news. You can find us on:

• Instagram: https://www.instagram.com/moaiboards/
• Facebook: https://www.facebook.com/moaiboards/

Any other accounts claiming affiliation with MOAI are likely to be imposters.

Avoid purchasing from the account. Delete the message without responding and block the account. Do not open any attachments or click on links provided by the fake account.

Additionally, if you encounter a social media account advertising our products under a different handle, please report the them to the social media platform and to our customer service team. To report a Facebook ad to us, follow these steps:

1. Click the ‘Share’ button under the advert.
2. Select the ‘Send in messenger’ option.
3. Send the ad to ‘MOAI’.

If you’ve ordered from a suspicious website, you won’t receive an order confirmation from us because the order wasn’t placed with our official site.

We recommend contacting your bank or payment provider promptly to stop the transaction. They can provide further guidance & will likely be able to advise you further.

We actively monitor and take all necessary action against these sellers to protect our customers and our brand.

The only email address domains we use to contact our customers are as folllows:

• moaiboards.com
• moaithebrand.com
• qwatersports.com

If you have any questions or need to raise a concern about a suspicious website/email/social platform, please contact our customer service team.