FAQ
Paddle Boards
Learn more about our paddle boards and answer some common questions.
Which board suits me?
Choosing the right MOAI board depends on your experience level and what you want to do on the water. For beginners, we recommend starting with our all-around boards, which are versatile and stable for those just learning the ropes. More experienced paddlers might prefer our touring boards, designed for longer distances and faster speeds. And if you're looking to catch some waves, our surf-inspired models will do the trick. No matter your choice, every MOAI board is inflatable, easy to transport, and made with high-quality materials, ensuring a great experience on the water.
Which paddle should I get?
Choosing the right paddle for your MOAI stand up paddleboard is crucial for the best experience on the water. For general use, a lightweight, adjustable paddle is recommended, allowing for versatility and comfort for paddlers of all heights. If you're looking to cover longer distances or want more speed, a carbon fiber paddle might be the best choice due to its stiffness and lightness. For those who enjoy leisurely rides or yoga, a wider blade will provide more stability and ease of use. Always ensure that the paddle you choose is compatible with your height.
How do I travel with my SUP?
Traveling with your MOAI SUP is a breeze! Our boards are inflatable and designed for easy transport, so you can take them on your adventures without hassle. Simply deflate your board, roll it up, and pack it in the included backpack. Whether you're heading to a local lake or flying to a tropical destination, your MOAI SUP can come along for the ride, ensuring you're ready to hit the water anytime, anywhere.
Shipping, Returns, & Warranty
Learn more about our shipping and return policy as well as the products warranty.
Do you ship overseas?
Yes, MOAI is proud to offer worldwide shipping for our customers. Whether you're looking to paddleboard in distant waters or seeking adventure across the seas, we've got you covered. Our products are designed in Holland with a spirit of Polynesian adventure, and we're excited to bring that experience to you, no matter where you are. For more details on shipping and delivery, please contact us.
Do you ship internationally?
Absolutely! MOAI is proud to offer worldwide shipping for our high-quality SUP boards and accessories. With a commitment to making the world a better place, we ensure that every purchase not only brings joy to our customers but also contributes positively to our planet. Contact us for more info.
What is your return policy?
At MOAI, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, you can return it within 14 days for a full refund, including the shipping costs for delivery. The only expense you'll need to cover is the cost of returning the item to our warehouse. Please ensure that the product is in its original condition and packaging with all accessories included. Note that products that have been in contact with water are not eligible for return. For a smooth return process, contact us at info@moaiboards.com.
Account
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
To reset your password for the MOAI brand store, please follow these steps: First, go to the login page and click on the 'Forgot Password' link. Then, enter the email address associated with your account. You will receive an email with a link to reset your password. Click on the link and follow the instructions to create a new password. If you encounter any issues, our customer service team is always ready to assist you.
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below or contact us:
MOAI BOARDS
Havenstraat 13D-04
7005AG, Doetinchem
The Netherlands
+31 (0)85 30 37 850