Still got some questions how it works?
The Pre-Loved Collection is our sustainable resale program where you can submit your used MOAI products, like SUP boards, paddles, or accessories to be resold. It’s a way to give your gear a second life while earning rewards for yourself.
What is the MOAI Pre-Loved Collection?
The Pre-Loved Collection is our sustainable resale program where you can submit your used MOAI products, like SUP boards, paddles, or accessories to be resold. It’s a way to give your gear a second life while earning rewards for yourself.
How does shipping work?
We make it easy! Once your product sells, we’ll create a prepaid shipping label free of charge. All you need to do is pack your item securely, attach the label, and send it off. We’ll make sure it reaches the new happy MOAI adventurer safely.
How much do I earn when my product sells?
You’ll receive 70% of the final sale price in cash, or you can choose 100% store credit to put toward a brand-new MOAI product.
How do I submit my product?
Simply fill out our online submission form with details about your item, including photos, year of purchase, and condition. Our team will review your submission and let you know if it’s approved.
What happens after my product is approved?
Once approved, we’ll list your item in the official MOAI Pre-Loved Collection. We handle the listing, promotion, and customer service, so you don’t have to worry about a thing.
What if my product doesn’t sell?
If your item doesn’t sell within a certain period, we’ll contact you to discuss options. This could include adjusting the price or extending the listing.
Can I suggest my own price?
Yes, you can suggest a resale price when submitting your product. We do however recommend adjustments based on condition and market value to ensure the best chance of selling.